Legal
Last updated 18 October 2026
Who you are dealing with. This website and the travel eSIMs sold on it are provided by Septoo Limited, a company registered in England and Wales (company no. 14752958), Building 2 First Floor, Croxley Business Park, Watford, Hertfordshire, WD18 8YA, England ("Septoo", "we", "us", "our").
Contact: support@septoo.com
Terms & Conditions
These terms apply when you buy a travel eSIM on septoo.com, and when you use our website. By placing an order you agree to them. Nothing in these terms affects your statutory rights as a consumer. Our club mobile networks (for example Celtic Mobile, Hibs Connect, Rovers Connect and Latics Connect) are sold on their own websites under their own terms.
1. Travel eSIM
- A travel eSIM is a prepaid data allowance for the destination, size and validity shown at checkout (for example "Italy, 5GB, 30 days"). Prices are shown and charged in British pounds (GBP) and include everything; if your card is in another currency, your bank converts the amount.
- After payment you are shown the eSIM QR code and activation details, and we email them to the address you gave us, normally within minutes. The eSIM can be installed once, on one eSIM-capable, carrier-unlocked device. Please check your device supports eSIM before buying — we cannot refund an eSIM because a device is incompatible or locked.
- The validity period starts when the eSIM first connects to a network in the destination, and the allowance expires at the end of that period or when it is used up, whichever is first. Unused data is not refundable or transferable.
- Service is provided over partner mobile networks. Coverage, speed and availability depend on those networks and on your device and location, and may vary.
- Right to cancel. An eSIM is digital content. You have 14 days from purchase to cancel for a full refund unless the eSIM has been installed or has connected to a network, at which point the service has started with your agreement and the right to cancel is lost. To cancel, email us with your order reference.
- If we are unable to deliver a working eSIM we will refund you in full.
2. Payment
Payments are processed by Stripe. We do not see or store your card details. Prices include VAT where applicable.
3. Our liability
We are responsible for loss or damage that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not liable for losses that are not foreseeable, for business losses, or for loss caused by events outside our reasonable control (including partner network outages). Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or anything that cannot be limited by law.
4. Website
The content of this site is provided for information. Trade marks and club names belong to their owners. We may change the site, prices and these terms at any time; the terms in force when you order apply to that order.
5. Law
These terms are governed by the law of England and Wales and the English courts have jurisdiction (consumers in Scotland or Northern Ireland may also use their local courts), without prejudice to any mandatory consumer protection in your country of residence.
Privacy Policy
This policy explains what personal data we collect, why, and your rights. The data controller is Septoo Limited (details above). We process data in line with the UK GDPR and the Data Protection Act 2018.
What we collect and why
| Data | Why | Legal basis |
|---|---|---|
| Email address, name (if given), order details | To deliver your eSIM, send receipts and support you | Performance of a contract |
| Payment confirmation and last four card digits (held by Stripe) | To take payment and handle refunds or disputes | Contract; legal obligation |
| The partner club you came from, if you followed a club link (for example Celtic) | To credit the sale to that club under our partnership | Legitimate interests |
| eSIM identifiers (ICCID, activation code) and usage data (data volume, country, network, dates) | To provide and bill the service, prevent fraud and misuse, and meet our obligations to network partners | Contract; legitimate interests; legal obligation |
| Messages you send us | To answer you | Legitimate interests |
| Technical logs (IP address, browser, pages requested) | Security and keeping the site running; held briefly by our hosting provider | Legitimate interests |
| Website usage data collected by analytics cookies (Google Analytics), only if you accept them | To understand how the site is used and improve it | Consent |
Who we share it with
Only the providers needed to run the service, each under contract: Stripe (payments), Resend (email delivery), Bridge4IP / eSIMVault (travel eSIM network platform, EU), Vercel (website hosting) and Google Workspace (our email). Some of these providers are outside the UK; where they are, transfers are protected by adequacy regulations or standard contractual clauses. We do not sell personal data and we do not use it for advertising.
How long we keep it
Order and billing records for 6 years after the order (tax and accounting law). Service usage records for 12 months unless needed longer for a dispute. Support messages for 2 years. Technical logs for up to 30 days.
Your rights
You can ask for a copy of your data, ask us to correct or delete it, object to or restrict processing, and ask for your data in a portable format. Email support@septoo.com. You can also complain to the Information Commissioner's Office (ico.org.uk).
Complaints
If something has gone wrong, email support@septoo.com with your order reference and what happened. We acknowledge complaints within 2 working days and aim to resolve them within 10 working days; we will keep you informed if it takes longer.
If we cannot resolve your complaint, you may be able to refer it to an alternative dispute resolution scheme; we will give you the details in our final response. Our complaints code of practice is available on request.